There's much to see here. So, take your time, look around, and learn all there is to know about us. We hope you enjoy our site and take a moment to drop us a line.
A few tips about booking appointments online: If you don't see your time slot open please call, the online calendar has its limitations.
Also please read the description of service before booking to be sure you're choosing the best one for your pet!
Here at Pawsitively Primped, we strive to give the Lamorinda area a new kind of groomer. We love connecting with the families here and their animals to create relationships that endure. We care about the specific needs of each of our clients. With many years of experience and a love for all pets, we hope you will rely on us for all your grooming needs for years to come. We have a saying here "it never hurts to ask". We will do our best to accommodate any request.
With all of the "factory" grooming shops out there, at Pawsitively Primped we strive for something a little different. We pride ourselves on quiet, safe, individualized spa days. Here are a few things that set us apart:
- We believe in grooming in a timely manner. We do most of our grooms in 1-3 hours. So your pet doesn't have to wait all day.
- Quality products give great results. You'll find only the finest products available for your pet here. We are open to special requests or you can always bring your own. We specialize in skin conditions and controlling them, so bring in that specialized vet shampoo.
-Tailored services, there is no service too small. We do offer many "a la carte" services like nails, glands, sanitary shaves or maintenance brushing.
We are always prepared for any pets' needs and ensure that your pet will receive the best care and love. Their happiness and care is our priority and we aim to provide a service we would want our own pets to receive. We welcome suggestions and want to make sure every groom we give is exactly what you have in mind.
We understand life happens and cancellations become necessary. Please be courteous and give us notice. There will be a charge for no-call no-shows, and cancellations without proper notice.
Holidays are our busiest time. We understand everyone wants a fresh smelling pet, and we do our best to get everyone in. So due to high call volumes, walk-ins, and the sheer volume of pets we need your patience. The grooming times will be longer. Same day appointments are still appointments, so please be on time for them.
No-shows are subject to a fee. On extra busy days we may not be able to give specific times out. We also need people to pick up their pets as soon as they are ready to make room for more pets, so we can't do holds on extra busy days. We appologize for any inconvienence and are so very grateful you chose Pawsitively Primped!
Unfortunately after careful consideration and community feedback we will be a small dog 20 lbs and under shop again after September 1st 2019. We will honor any appointments already confirmed but we can no longer accomodate larger dogs and keep up the level of quality and timeliness you have come to expect. We are more than happy to make recomendations of shops that take larger pets.
Although someone is usually in the shop at 7:30am Monday through Friday, we do work by appointment. Example, if no one is scheduled until 10:00, no one will be there until around 9:30. We also do not have an actual closing time. We are appointment based; we close when the last pet is picked up. We don't mind keeping your pet if we are busy and going to be working late but we try to get everyone home promptly after grooming. Please let us know when you book your appointment if you need a pick up later than your service time. There is a charge for pets picked up late and/or left overnight. We are a small shop and have families, and sometimes our shop days and hours may change due to our parental duties. We always give notice when it affects our appointments.
Please be aware the timing on each appointment is an approximation. Due to the nature of this business, grooming time may be longer or shorter than the time on the service menu. Working with live animals (and people) is not an exact science and we may need more time for your pet. If you have any time restraints, please let us know as soon as possible. We always do our best to accommodate your scheduling needs. If your pet is matted and needs to be combed out it will fall under walk-in timing or may have to be rescheduled. Dematting does not come with the service and will be charged accordingly. Keeping the pet brushed out is the responsibility of the pet owner. We offer walk-in brush out service to help combat the mats! If your pet has health or behavior problems it will take longer, please expect longer service time. For your first appointment we will need information about you and your pet. Please expect to spend a few minutes when you drop off your pet. If you have someone else drop off your pet for the first time, make sure they have health information and instructions for the service you want. Be sure to be available to talk by phone or text around your appointment time or please call ahead to clarify your preferences.
Late for your appointment? Please give us a call, we usually can accommodate late arrivals. Please be aware late arrivals in excess of 15 minutes are considered walk-ins and will be treated as such. There are no guarantees on timing as your pet will be put behind the other appointments. Cancelling your appointment due to walk- in status will be charged as a no-call no-show.
We love pets! We have devoted our lives to them. That said, some pets are unable to be groomed by us due to their temperament while being groomed. We are a safety-first shop for us and your pet. If we don't believe we can provide a safe, positive experience for your pet, we will have to send it home. Also, animals that exhibit symptoms of illness will be sent home immediately. Please have someone available to pick up your pet in the event of illness. We are not a "free range" shop. We do not allow pets to interact, and pets must go into a crate. You can opt to have an express service (we do the pet start to finish without any crating) for an additional fee $35 - $60 depending on breed and difficulty. We don't recommend that for the pets, as it is a lot to expect from them with no breaks. Matts, they happen. We are a cruelty free shop: we will not brush out or shave down pets if we do not believe the matts can be removed safely. Removing matts can be a very dangerous service and may result in an injury to your pet. Examples: brush burn, cuts and nicks, hematomas, and clipper burn. We are not responsible for injuries due to matting. Please be aware we have the right to refuse service.
We do our best to get everyone out in a timely manner. To help with this we need to make sure we can work on your pet without any accidents interrupting. Please be courteous to your pets, make sure they have emptied themselves before bringing them to their appointment. Also, if you have an early morning appointment try not to feed your pet prior to arriving unless it has had ample time to toilet. Pets that potty in the shop will now incur a fee. It puts us behind schedule with the disinfecting, changing our clothes, re washing pets, etc. We thank you for your understanding and help with this matter.
We love caring for pets! Contact us to set up a meet and greet or to schedule our pet services. Remember if a time is blocked out you can call us to see if we can still fit you in!
3400 Mt Diablo Blvd, Lafayette, California 94549, United States